Legal notice

Last updated: 8 November 2026

In the event of any discrepancy, the French version prevails.

Publisher

SASU Mistral VTC (French simplified joint-stock company with a single shareholder), share capital €500 — 149 avenue du Maine, 75014 Paris, France — Operations office: 11 avenue des 2 Lacs, 91140 Villejust, France
SIREN 850 528 985 – Paris Trade and Companies Register — EU VAT number: FR27850528985
Registered VTC operator (EVTC): EVTC091190346
Business activity code (APE): 4932Z
Publication director: Mr Abdelhamid El Haissoufi, President of SASU Mistral VTC
Phone: +33 1 84 80 76 21 — WhatsApp: +33 6 65 39 80 59 — Email: contact@mistralvtc.com

Hosting

Hostinger International Ltd, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus – www.hostinger.com (servers located in France).

Insurance

Mistral VTC vehicles (motor third-party liability and professional liability for chauffeur services, carriage of passengers for hire): BPCE IARD, Chaban, 79180 Chauray, France – professional motor policy; Allianz IARD, 1 cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France – motor policy. Business professional liability: MAAF Assurances SA, Chaban, 79180 Chauray, France – multi-risk business policy no. 191025515 E-MCE-001. Geographic coverage: France (abroad according to the vehicle’s international insurance certificate). Rides entrusted to a partner driver are covered by that partner’s insurance.

Consumer mediation

In accordance with Articles L611-1 et seq. of the French Consumer Code, consumers may refer a dispute free of charge, after a prior written complaint that has not been satisfactorily resolved, to: Médiation de la Consommation & Patrimoine (MCP), 12 square Desnouettes, 75015 Paris, France – www.mcpmediation.org – contact@mcpmediation.org.

Customer reviews

The customer reviews and ratings mentioned on this site come from our Google and Tripadvisor listings. They are published directly by customers on those platforms, under their own moderation rules; Mistral VTC does not select or edit them. They are displayed as they are, without sorting, with their publication date where available.

Intellectual property

All content on this site (texts, logos, photos) is the property of Mistral VTC or used with permission. Any reproduction without prior written consent is prohibited.

Terms, personal data and cookies

Terms and conditions of sale: www.mistralvtc.com/en/terms-and-conditions/ — Terms of use: www.mistralvtc.com/en/terms-of-use/ — Privacy policy: www.mistralvtc.com/en/privacy-policy/ — Cookie policy: www.mistralvtc.com/en/cookie-policy/. You can exercise your rights by writing to contact@mistralvtc.com and, where applicable, contact the CNIL (www.cnil.fr).

Last updated: 8 November 2026